HAPPIETOKEN STANDARD TERMS AND CONDITIONS
MERCHANT TERMS & CONDITIONS
These Terms & Conditions apply to all merchants who use the HappieToken platform to issue or accept vouchers (“Vouchers”) in connection with any event, campaign, roadshow, exhibition, or other promotional activity (collectively, “Activities”).
Role of HappieToken
- HT Voucher Trading Sdn. Bhd. [Registration No: 202401035271 (1581118A)] (“HappieToken”) provides a digital platform for the issuance, distribution, and redemption of electronic vouchers.
- “Platform Services” means the digital services made available by HappieToken through the Platform for the issuance, display, distribution, and redemption of Vouchers, including access to the merchant dashboard, voucher creation tools, redemption scanning tools, data analytics, and related administrative functions.
- “Platform” means the digital platform and related interfaces operated by HappieToken, including its web portal, mobile applications, databases, and connected systems that enable the creation, distribution, display, and redemption of Vouchers and access to the Platform Services.
- HappieToken is not responsible for any product or service that you offer or provide to users.
- You remain solely responsible for your dealings with users, including all products, services, and representations made by you or your staff.
Voucher Redemption
- You must verify Voucher authenticity using the Platform’s redemption tools.
- You shall honour all valid Vouchers presented through the Platform.
- If you fail to redeem a valid Voucher, any dispute must be resolved between you and the user. HappieToken shall not be responsible or liable for, and shall not be required to participate in, any dispute, complaint, claim, or issue arising between organisers, merchants, or users in relation to any Activity or Voucher.
Fraud, Duplicates and Misuse
- You are responsible for ensuring that each Voucher is redeemed once only.
- If your staff manually override, bypass, or fail to scan a Voucher correctly, you bear the resulting cost or loss.
- No refunds are payable by HappieToken to any organiser, merchant, or user under any circumstances.
- HappieToken is not liable for duplicate or repeated redemption of Vouchers, fraudulent use or misuse of Vouchers, or any loss arising from incorrect redemption by your staff.
Data Protection & Handling
- You may access certain information generated through the Platform relating to the redemption and performance of your Vouchers, including aggregate user behaviour, redemption counts, and campaign performance metrics (“Performance Data”). Performance Data is provided for your internal business use only and may not be copied, exported, or used outside the Platform unless expressly permitted by HappieToken in writing.
- You may also receive the contact details of users who redeem your Vouchers (“User Data”), which you shall utilise solely for the purpose of fulfilling the redeemed product or service and conducting reasonable follow-up communication directly related to that redemption.
- Subject to compliance with the Personal Data Protection Act 2010 (“PDPA”) and any applicable data protection laws, you may:
- import User Data into your internal database or CRM system;
- use User Data to analyse consumer trends and market behaviour;
- use User Data and Performance Data to plan and promote future marketing campaigns, store openings, events, or loyalty programmes;
- send promotional offers, membership invitations, or product updates to users, provided that express consent has been obtained for direct marketing; and
- share User Data with your authorised marketing or fulfilment partners, strictly for the purposes listed above and subject to appropriate confidentiality and data protection safeguards.
- You acknowledge and agree that HappieToken may also disclose User Data to the organiser or campaign operator for administrative purposes, performance reporting, merchant oversight, or any other purpose reasonably connected to the management of the Activity.
- The parties acknowledge and agree that:
- HappieToken remains the owner of all data collected, generated, or stored through the Platform, including User Data, Performance Data, aggregated datasets, analytics outputs, and data models;
- you are granted a limited, revocable, non-transferable licence to use User Data and Performance Data solely for lawful purposes consistent with these Terms & Conditions and the PDPA; and
- no rights of ownership, control, export, or unrestricted commercial exploitation of User Data or Performance Data are transferred to you under these Terms & Conditions.
- If a user requests to unsubscribe or withdraw consent, you must honour the request promptly and update your records accordingly.
- You acknowledge that you are an independent data user and controller of any User Data you obtain through the Platform. You are solely responsible for ensuring your own compliance with the PDPA and all applicable data protection laws in relation to the collection, storage, use, disclosure, and processing of User Data. HappieToken shall not be responsible for, and disclaims all liability arising from, any act, omission, or breach of the PDPA or any other law by you or your personnel, contractors, or affiliates in connection with your use of User Data or Performance Data.
- User Data and Performance Data may include user-entered information and system-generated records which may not be complete, accurate, or free from error. HappieToken does not warrant the accuracy or reliability of such data and shall not be liable for any decisions made or actions taken based on such data.
- HappieToken may process personal data for the purpose of providing the Platform Services and may use aggregated, anonymised, and non-personally identifiable data for analytics, reporting, optimisation, research, and service improvement.
Platform Risks
- The Platform Services are provided on an “as is” and “as available” basis. HappieToken does not warrant uninterrupted access, real-time availability, or error-free operation of the Platform Services.
- You acknowledge that the Platform Services may be subject to technical risks, including:
- temporary system downtime or service disruption;
- QR code scanning interruptions;
- potential double-redemptions; and
- user-entered data which may be inaccurate, incomplete, or unverifiable.
- You are responsible for verifying Voucher authenticity at the time of redemption and for ensuring that redemption is performed correctly by your staff.
- HappieToken shall not be responsible or liable for any loss, cost, claim, charge, or dispute arising from duplicate or incorrect redemption of Vouchers, manual overrides, non-scanned redemptions, or operational errors by your staff, or inaccuracies in data provided by users.
- You assume all commercial and operational risks associated with your acceptance and redemption of Vouchers, except where directly caused by HappieToken’s fraud or wilful misconduct.
Limitation of Liability
- HappieToken is not responsible for the quality, safety, or delivery of your products or services, refund requests, customer dissatisfaction, or disputes, or any loss or damage suffered by you or a user.
- You shall not make or permit any claim against HappieToken in connection with your business operations, Vouchers, or user interactions.
Indemnity
- You shall indemnify and hold harmless HappieToken (and its officers, employees, and affiliates) from all claims, losses, damages, penalties, fines, complaints, or legal fees arising out of or in connection with your products, services, or conduct, failure to redeem Vouchers, misuse of User Data, or breach of these Terms & Conditions.
Termination of Access
- HappieToken may suspend or terminate your access to the Platform at any time if you misuse the Platform, any complaint is lodged against you, or you breach these Terms & Conditions.
- HappieToken shall not be liable for any losses, costs, damages, liabilities, or claims arising from or in connection with the suspension or termination of your access to the Platform Services. For the avoidance of doubt, you shall not be entitled to any refund, compensation, or other remedy as a result of such suspension or termination.
No Assignment
You may not assign, transfer, or share your account or any rights to use the Platform Services without HappieToken’s prior written consent.
Confidentiality
You must keep confidential any non-public information made available to you through the Platform, except where disclosure is required by law. This clause does not limit HappieToken’s ability to use or disclose data in accordance with these Terms & Conditions.
Amendments
HappieToken may modify or update these Terms & Conditions from time to time. Any updates will be effective upon being posted on the Platform, and your continued use of the Platform Services after such posting constitutes acceptance of the updated terms.
Governing Law
These Terms & Conditions are governed by the laws of Malaysia. You agree to submit to the exclusive jurisdiction of the Malaysian courts.